Having trouble signing in to your Chartbeat account? Here are some ways to troubleshoot common problems.
I can’t sign in with my work email/I don’t remember which email I use to sign in to Chartbeat
Double-check the format of your email address. If you're unsure, contact your admin to verify the email associated with your Chartbeat account.
My password isn't working
Check out our troubleshooting tips on resetting your password.
I’m not receiving emails
Check your spam folder and whitelist emails from @chartbeat.com. For more detailed instructions, see Trouble receiving emails from Chartbeat. If your password reset email isn't in spam, you may be using the wrong email address - see Reset your password for more information.
I can sign in, but I see an unexpected error
If you’re using the correct email and password, your account may have been deactivated by your organization’s admin. Contact us for further assistance with a screenshot of the error message and the email you used to sign in.
I’m experiencing another issue
If you’ve tried to troubleshoot your issue but are still having problems, contact us.